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Overview M365 Copilot inference is a high-impact engineering team advancing applied AI and large-scale machine learning across Microsoft. We design and operate the platform powering Microsoft 365 Copilot experiences, delivering intelligent capabilities to millions of users. Our team owns one of the world’s largest AI inference platforms, operating at massive GPU (Graphics Processing Unit) scale across global datacenters. We build the core LLM (large langguage model) API (Application Programming Interface) and routing services that enable low-latency, highly available AI experiences, and continuously push the boundaries of performance, scalability, and efficiency. As a Principal Software Engineering Manager you will lead a strategic initiative focused on maximizing throughput per GPU across the Copilot inference stack. This role is to drive inference engine efficiency by optimizing model execution and runtime performance, improving throughput per GPU, reducing cost per query, and unlocking capacity without additional hardware investment. This role is based out of Redmond, WA and employees are expected to work from a designated Microsoft office at least three days a week. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities • Build and lead a high-performing engineering team focused on inference runtime efficiency and model execution performance. • Define and drive strategy to improve throughput per GPU through runtime optimizations. • Increase engineering agility, enabling faster experimentation, iteration, and rollout of performance improvements. • Partner across M365 Core, AI Core, Azure, and Microsoft Research to co-design and productionize advanced inference optimizations. • Establish metrics, telemetry, and experimentation frameworks to measure efficiency gains and guide investment decisions. • Own live-site performance, reliability, and operational excellence for inference engines at scale. • Drive alignment across partner teams on engine interfaces, performance goals, and optimization priorities. Qualifications Required Qualifications: • Bachelor's Degree in Computer Science or related technical field AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python • OR equivalent experience. Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Preferred Qualifications: • Master's Degree in Computer Science or related technical field AND 8+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python • OR Bachelor's Degree in Computer Science or related technical field AND 12+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python • OR equivalent experience. • 4+ years people management experience. • Experience leading engineering teams building backend or distributed systems. • Hands-on experience improving system throughput, performance, and resource utilization across large-scale infrastructure. • Systems thinking, with the ability to identify and optimize bottlenecks across execution, scaling, and resource management. • Experience driving system-level improvements in areas such as workload execution, scheduling, batching, or infrastructure efficiency. • Experience with developing AI/ML inference systems or GPU-based workloads. • Familiarity with inference or training runtime optimization techniques. • Experience improving throughput per resource (e.g., cost per query) in large-scale systems. • Able to translate technical insights into clear engineering priorities and execution plans. • Comfortable collaborating across teams to align on goals and execution

Overall Job Summary The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary Customer Experience. The Team Leader is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures. Do you love the life out here and want to share it with others? At Tractor Supply we strive to make the life out here a little bit better each day for both our neighbors and our teams. Essential Duties and Responsibilities (Min 5%) It is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements: • Maintain regular and predictable attendance. • Work scheduled shifts, and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs. • Uphold and promote a safe and productive work environment by following and enforcing policies and procedures. • Deliver on our promise of Legendary Customer Service through GURA: • Greet the Customer. • Uncover Customer’s Needs & Wants. • Recommend Product Solutions. • Ask to Add Value & Appreciate the Customer. • The Team Leader is required to perform a combination of the following duties during 95 percent of their day. Although the mix may vary from one day to another, our business and staffing model makes it essential that every person in the Team Leader position be able to perform all of the following duties accurately, efficiently and safely on a regular basis and without advance notice: • Execute assigned basic, promotional, and seasonal merchandising activities. • Perform Opening/Closing procedures. • Transport and make deposits to bank. • Assess store conditions and assign duties. • Organize and prioritize workflow through the use of the daily planner. • Recovery of merchandise. • Participate in mandatory freight process. • Perform regular and promotional price change activities. • Resolve customer complaints/issues and ensure the customer has a Legendary shopping experience that differentiates from the competition. • Adhere to loss prevention standards and respond to any alarm calls as needed. • Communicate with Team Members on job functions, responsibilities and financial goals. • Operate cash register/computer supervising cash handling procedures. • Assist Team Members on appropriate application of policies and procedures. • Ensure the safety and well-being of birds. Sanitize and maintain poultry holding tanks and care for birds as required. • Operate Forklift and Baler. • Complete all documentation associated with any of the above job duties. • Obtain license or certifications as needed by the business. • May be required to perform other duties as assigned. Required Qualifications Experience: Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred. Supervisory experience preferred. Must be at least 18 years of age and possess a valid driver’s license. Education: High school diploma or equivalent is preferred, but not required. Regardless of education level, you must be able to read, write, and count accurately. Preferred knowledge, skills or abilities Basic computer skills. Ability to read, write, and count accurately. Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict. Ability to perform and execute principle responsibilities of Team Members. Working Conditions • Working environment is favorable, generally working inside with moderate noise. • Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours • Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines • Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate. • Ability to work outdoors in adverse weather conditions. Physical Requirements • Ability to move and transfer merchandise, weighing up to 50 pounds, throughout the store. • Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment (e.g. pallet jack). • Ability to occasionally lift or reach merchandise overhead. • Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders. • Ability to move throughout the store for an entire shift. • Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area. • Ability to operate and use all equipment necessary to run a store (e.g. dolly, handtruck, forklift, baler, computer, cash register) (forklift and baler requirements do not apply if under the age of 18). • Ability to constantly operate store equipment such as computer, cash register, and other store equipment. • Ability to read, write, and count accurately to complete all documentation. • Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers. • Ability to process information / merchandise through the point-of-sale system. • Ability to handle and be in contact with birds/poultry. • Ability to successfully complete training and certification to dispense propane, and to dispense propane (propane certification and dispensing requirement does not apply if under the age of 18). • Ability to successfully complete all required training. • Ability to travel as required in support of district needs. • Ability to drive or operate a vehicle for business needs. • This position is non-sedentary. • Ability to successfully complete training and certification for various business needs. Disclaimer This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor. Company Info At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future. Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service. Please visit this link for more specific information about the benefits and leave policies applicable to the position you’re applying for.

Job Title: Client Services Manager The Client Services Manager is responsible for overseeing overall operations and leading a team to ensure excellent service delivery to clients. This role involves developing and executing dining solutions and other services that meet client needs and preferences. The Client Services Manager leads various services including food provision, maintenance assistance, cleaning, and more. The role ensures operational efficiency, customer satisfaction, and safety while maintaining financial performance. Benefits: • Medical, Dental, and Vision Coverage • Work/Life resources • Retirement savings plans like 401(k) • Paid time off including parental leave and disability coverage Job Responsibilities: Leadership: • Lead, mentor, and develop teams to maximize their contributions, including recruiting, assessing, training, coaching, and managing performance. • Ensure services align with Aramark's Executional Framework. • Coach employees to create shared understanding of goals and execution methods. • Reward and recognize employees for performance. • Ensure safety and sanitation standards are adhered to in all operations. Client Relationship: • Identify and respond to client needs, ensuring effective communication of operational progress. Financial Performance: • Adopt Aramark's processes and systems. • Build revenue and manage the budget, including controlling costs related to food, beverage, and labor. • Maintain and complete P&L statements. • Achieve food and labor targets while managing resources to ensure quality and cost control within budget guidelines. Productivity: • Implement and maintain Aramark’s labor and food initiatives. • Create value through efficient operations, cost controls, and profit management. • Ensure full compliance with Operational Excellence fundamentals, including food and labor. • Oversee operations related to production, distribution, and food service. Compliance: • Maintain a safe and healthy environment for clients, customers, and employees. • Ensure compliance with applicable policies, rules, and regulations, including safety, health, and wage laws. Key Responsibilities: • Establish and maintain systems and procedures for food ordering, receiving, storing, preparing, and serving, as well as menu planning and development. • Develop operational forecasts and explain variances. • Ensure adherence to sanitation and safety standards. • Coordinate and supervise unit personnel in production, merchandising, quality, cost control, labor management, and training. • Recruit, hire, develop, and retain front-line team members. • Conduct periodic inventory and maintain records in compliance with Aramark and regulatory standards. • Interact with client management and maintain effective relationships. • Participate in sales processes and contract negotiations. Qualifications: • Education: Bachelor’s degree required. • Experience: • Prior K-12/Student Nutrition experience preferred in food service. • Strong focus on client and customer service, entrepreneurship, and business growth. • Proven experience leading through other managers. • Bilingual (Spanish) preferred. • Experience in financial controls, budget management, and product sales strategies. • Experience in the service industry, contract services, or hospitality environment is essential. Q) What types of jobs does Aramark offer? A) Aramark offers a wide range of job opportunities in food services, facilities management, hospitality, and more. Positions vary from entry-level roles to managerial positions, catering to both full-time and part-time applicants. Q)How can I apply for a job at Aramark? A)You can apply for a job at Aramark through our online career portal. Simply search for available positions, create an account, and submit your application and resume directly through our website. Q)Does Aramark offer benefits to its employees? A)Yes, Aramark provides a comprehensive benefits package, including health insurance, retirement plans, paid time off, and employee discounts. Specific benefits vary by location and role. Q)What is the work environment like at Aramark? A)Aramark values a diverse and inclusive work environment. Employees are encouraged to collaborate and contribute to our mission of delivering exceptional service. The work environment may vary by location, but we foster a positive, team-oriented atmosphere focused on growth and development.

About the Company Enterprise Electrical is a fast-growing commercial and industrial electrical contractor specializing in design-building projects. About the Role The Traveling Senior Project Manager leads large-scale electrical construction projects from pre-construction through completion, ensuring safety, quality, financial performance, and client satisfaction. Responsibilities • Maintain and enforce Enterprise Electrical safety standards. • Lead planning, scheduling, and execution of multiple commercial electrical construction projects. • Manage project budgets, forecasts, and financial performance. • Review drawings, specifications, and contracts. • Collaborate with field supervisors, general contractors, engineers, and clients. • Oversee procurement, RFIs, change orders, and closeout documentation. • Monitor project progress and adjust resources as needed. • Enforce quality control procedures. • Provide leadership and mentorship to project teams. • Represent the company in owner/GC meetings. Qualifications • 8+ years of electrical project management experience. Required Skills • Experience managing projects is valued at $5M+. • Knowledge of NEC codes and electrical construction methodologies. • Bachelor’s degree preferred. • Proficient in Revit, Procore, MS Project, Bluebeam, and Excel. • Strong leadership, communication, and problem-solving skills. • Prior field experience preferred. • OSHA-30 and CPR/First Aid preferred. • Ability to lead large, geographically dispersed project teams effectively. • Strong financial acumen with the ability to analyze project costs, forecasts, and profitability. • Advanced problem solving and decision-making skills in complex construction environments. • Ability to communicate clearly and professionally with clients, executives, field leadership, and trade partners. • Strong organizational and time management skills with the ability to manage multiple high value projects simultaneously. • Ability to negotiate change orders, resolve conflicts, and manage risks proactively. • Demonstrated ability to uphold safety, quality, and compliance standards across all project phases. • Ability to adapt to changing project conditions and work effectively in fast-paced, deadline-driven environments. • Ability to model Enterprise Electrical’s core values and lead by example. Preferred Skills • N/A Pay range and compensation package • Per diem & travel allowance • Medical, dental & vision coverage • 401(k) • Bonus opportunities • PTO & holidays • WEX fuel card • Continuing education support Equal Opportunity Statement Enterprise Electrical is committed to diversity and inclusivity.

Job Description:Area Operations Manager A Area Operations Manager is tasked with supervising the overall performance of a company and ensuring all departments are working efficiently The Area Operations Manager is responsible for developing and executing dining solutions to meet customer needs and tastes. This role oversees and manages dining operations where customers select prepared foods from a menu. Depending on the client, services can include food service, facility support, custodial services, retail, lodging, transportation, and more. The General Manager is an operations leader who manages a team to deliver excellent service to clients, building positive relationships, and ensuring financial performance, safety, and operational efficiency. Benefits: Aramark offers a comprehensive selection of benefits tailored to suit its employees: • Healthcare coverage that includes dental, medical, and vision benefits • Work/Life resources • k) accounts are crafted to assist individuals in setting aside funds for their retirement period • Employees are entitled to paid time off, including parental leave and coverage for disabilities, as part of their benefits Job Responsibilities: Leadership: • Supervise, coach, and empower teams to enhance their productivity, encompassing the selection, evaluation, instruction, guidance, and monitoring of their performance. • Align the food service operations with the standards set out in Aramark's Executional Framework. • Assist employees in aligning their understanding of goals and methods for effective implementation. • Encourage and motivate employees by recognizing their hard work and performance with suitable rewards. • Maintain adherence to safety and sanitation regulations throughout operations. Client Relationship: • Respond to client demands and ensure efficient communication regarding the operational developments. Financial Performance: • Embrace the systems and strategies employed by Aramark within your organization. • Increase revenue and handle the budget, encompassing the management of costs linked to food, drinks, and labor. • Uphold and conclude profit and loss statements. • Reach food and labor benchmarks through resource management to uphold quality and cost containment in accordance with budgetary parameters. Productivity: • Put into practice and continue Aramark's labor and food initiatives. • Generate value by improving operational efficiency, enforcing cost containment strategies, and enhancing profit monitoring. • Ensure that Operational Excellence standards are fully met, focusing on both food-related processes and labor procedures. • Direct the processes connected to making, transporting, and serving food. Compliance: • Sustain a safe and health-conscious environment for clients, consumers, and employees. • Ensure that all applicable policies, regulations, and rules are followed, particularly those related to safety, health, and wage requirements. Key Responsibilities: • Create and manage systems and guidelines for ordering, receiving, storing, preparing, and delivering food, while also focusing on menu design and enhancement. • Generate operational anticipations and interpret deviations. • Ensure that sanitation and safety criteria are met consistently. • Lead and guide unit employees in the coordination of tasks related to production, marketing, quality assurance, cost monitoring, staff supervision, and training programs. • Source, bring on board, enhance, and uphold front-line team members. • Perform routine inventory audits and maintain proper documentation following Aramark and regulatory protocols. • Communicate with client management and nurture efficient rapport. • Be involved in sales proceedings and deal negotiations. Qualifications: • Candidates must possess a Bachelor's degree to be considered. • Experience: • Experience with K-12 student nutrition is ideal for individuals seeking employment in food service. • Concentration on delivering exceptional customer service, facilitating entrepreneurial endeavors, and enhancing business growth. • Verified background in leading and managing a team of managers to achieve organizational goals. • Bilingual (Spanish) preferred. • Proficiency in enforcing financial protocols, controlling budgets, and developing tactics for selling products. • It is vital to have prior experience in the service industry, contract services, or hospitality sector. Q) What types of jobs does Aramark offer? A) Aramark offers a wide range of job opportunities in food services, facilities management, hospitality, and more. Positions vary from entry-level roles to managerial positions, catering to both full-time and part-time applicants. Q)How can I apply for a job at Aramark? A)You can apply for a job at Aramark through our online career portal. Simply search for available positions, create an account, and submit your application and resume directly through our website. Q)Does Aramark offer benefits to its employees? A)Yes, Aramark provides a comprehensive benefits package, including health insurance, retirement plans, paid time off, and employee discounts. Specific benefits vary by location and role. Q)What is the work environment like at Aramark? A)Aramark values a diverse and inclusive work environment. Employees are encouraged to collaborate and contribute to our mission of delivering exceptional service. The work environment may vary by location, but we foster a positive, team-oriented atmosphere focused on growth and development.

In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what’s possible. Job Description: The Public Affairs Officer – Mid, is a public affairs professional responsible for producing internal and external news and information products about the agency and its mission. This mid-level role executes key tasks across multiple functional areas, including news and media relations, digital media, community outreach, strategic communications, and internal and external engagements.. The incumbent will work to ensure the agency's messaging is consistently and effectively delivered to the public, media, and key stakeholders, while also beginning to take on project coordination and strategic support duties. What You'll Be Doing: • Content & Digital Media • Develop AP Style content: articles, newsletters, social media, podcasts, website content, daily news clips, video concepts/scripts. • Produce photojournalist products for social media and public websites. • Manage social media (Instagram, Facebook, LinkedIn, YouTube, X/Twitter), conduct trend research, build content calendars, and report analytics for social media • Media Relations • Draft talking points, news releases, and pitches. • Prepare staff for media engagements and track media metrics. • Strategic Communications • Lead communications planning for key agency initiatives and workforce development. • Ensure accuracy of public-facing content (senior leader bios, org charts). • Outreach & Events • Support conferences, academic outreach, community relations, and the distinguished speaker program. • Manage public inquiries (phone/email). • Develop event and audience-specific materials (presentations, briefing books, slick sheets, brochures, handouts, agendas). • Plan, coordinate, and execute high-level events and campaigns; complete planning at least three business days prior. • Coordinate venues, logistics, AV, VIP rooms, lodging, group movements, and provide on-site support and escort duties. • Deliver formal/informal briefings and museum tours. • Track and manage external speaking engagements (EXCOM and non-EXCOM), maintain databases, process intake forms, coordinate with Ethics and component communication teams, and respond to invitations within 24 hours. • Engagement & Awards • Support high-level domestic/foreign visits, ceremonies, and special events for Customer leadership. • Manage schedules, agendas, and planning materials for senior leader engagements. • Support the Geospatial Intelligence Hall of Fame program: publicize nominations, process packages, coordinate IG review, serve as Selection Board Secretary, and oversee the annual awards event. • Internal Collaboration • Provide copy editing and quality assurance for public affairs products. • Support monthly communicators meetings and maintain media/public affairs logs. What Required Skills You'll Bring: • Education: A minimum of a Bachelor’s degree from an accredited institution in Communications, Public Relations, Journalism, , Completion of formal DoW public affairs training (Defense Information School coursework) preferred. • Experience: A minimum of 5 years of hands-on experience in a public affairs, public relations, or journalism, role. In lieu of a bachelor’s degree, the candidate must have 8+ years of direct public affairs or journalism experience. • Media Engagement: Demonstrated experience drafting press materials (releases, media advisories) and responding to routine inquiries. • Content Creation: Proven ability to write and produce content for a variety of platforms, such as websites, social media, and internal communications. • Event Support: Experience coordinating or supporting the logistics for public events, meetings, or conferences. • Interpersonal Skills: The ability to build effective working relationships with internal colleagues and community partners. • Ability to work independently on assigned tasks while also functioning as a collaborative and reliable team member. • Social Media Management: Proficiency in managing professional social media accounts and using them to engage audiences and disseminate information. • Written and Verbal Communication: Strong writing, editing, and presentation skills, with the ability to translate complex information into clear, accessible language. • Project Coordination: Experience managing smaller projects from start to finish, including coordinating with multiple stakeholders to meet deadlines. • Adaptability: The ability to handle multiple tasks simultaneously and respond effectively to shifting priorities and time-sensitive requests. • Must have a current/active TS/SCI clearance or higher Security Clearance Requirement: An active Top Secret SCI security clearance is required for this position. This position is part of our Federal Solutions team. The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what’s next to deliver the solutions our customers need now. We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle! Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status. We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY! Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.

Updated Job Description Title: MySQL Database Engineer / MySQL DBA Employment: Full-time Location: Hybrid, can sit in Midtown Manhattan NY, New Jersey, or Winter Park FL About the Role A financial services firm is hiring a MySQL-focused database engineer to support and improve critical production systems in a regulated environment. This role is centered on MySQL, with additional exposure to AWS and Redis, and will work closely with technical and operational stakeholders responsible for reliability, data security, and infrastructure support. The ideal candidate brings strong technical depth along with a high level of accountability and operational discipline. This role is a strong fit for someone who has worked in security-conscious, regulated environments and is comfortable partnering with engineering, infrastructure, and cyber teams. Key Responsibilities • Support and improve MySQL production environments • Work with AWS-based infrastructure and services tied to database operations • Support Redis where relevant within the stack • Troubleshoot production issues and performance bottlenecks • Help maintain reliability, stability, and operational discipline across database systems • Work cross-functionally with engineering, infrastructure, and cybersecurity partners • Support regulated data handling and secure operational practices • Contribute to production readiness, issue response, and ongoing platform improvement Required Experience • Strong MySQL experience in production environments • Experience working with AWS • Some Redis exposure • Strong troubleshooting and operational support ability • Experience in regulated or security-sensitive environments • Ability to work with cybersecurity or compliance-oriented teams • Strong sense of ownership, accountability, and reliability Preferred Experience • Financial services experience • Experience in environments handling customer PII or other sensitive data • Production support in high-availability systems • Strong communication and professional maturity • Experience partnering with cross-functional technical teams

Knowledge Manager/ Strategic Communications Specialist Parsons is seeking a detail-oriented Knowledge Manager/ Strategic Communications Specialist to support the USCYBERCOM Cyber Acquisition and Technology directorate as a SETA contractor. The J9 drives the commands cyber acquisition lifecycle, including technology research, development, prototyping and integration to advance cyberspace superiority. In this role, you will manage knowledge resources, such as database, lessons learned, and acquisition documentation – while supporting strategic communications to ensure effective dissemination of the J9's technical and programmatic information to stakeholders.What You'll Be Doing:Knowledge Management Support: Maintain and update J9 knowledge repositories and acquisition documents, briefings, diagrams, and reports. Ensure data is organized, tagged and accessible per the DoD KM standards.Strategic Communications Assistance: Develop and refine communication materials for the J9 initiatives, such as technology roadmaps, summaries, and stakeholder briefings. Collaborate with teams to align messaging with DoD policies and USCYBERCOM's cyber priorities.Content Curation and Dissemination: Curate and distribute knowledge products, including fact sheets, white papers, and digital updates, to internal users and external partners. Support the integration of KM tools into the communications workflows.Stakeholder Coordination: Facilitate knowledge sharing through working groups, meetings and events. Assist in preparing responses to inquiries from DoD entities, industry, and tasks from the Command.Analysis and Improvement: Conduct basic assessments of knowledge assets and communication effectiveness. Recommend enhancements to KM processes and messaging strategies to improve J9's operational efficiency.Training and Collaboration: Support training sessions on KM tools and communication best practices for J9 staff. Participate in cross-directorate efforts and contribute to routine reports on knowledge management outcomes.Compliance and Documentation: Adhere to DoD ethics, cybersecurity frameworks, acquisition regulations and data governance policies. Maintain audit ready records for J9 acquisition and technology activities.What Required Skills You'll Bring:Active TS/SCI w/ polyBachelor's degree in Information Management, Communications, Library/ Information Science, Business Administration, Information Technology, or a related field.At least 3 years of professional experience in knowledge management, strategic communications or information services, with at least 1 year in a DoD, government, or technical environment. Exposure to acquisition processes or cyber technologies is preferred.Proficiency in KM tools and basic communications software.Ability to organize and retrieve information while supporting the creation of clear, audience-tailored communications on technical topics.Strong organizational, research, and interpersonal skills for collaborating in secure, team-based settings.Basic knowledge of DoD Km principles, acquisition lifecycle, cyber policy, and federal information security standards.Demonstrated knowledge of DoD acquisition processes, regulations, and best practices.What Desired Skills You'll Bring:Knowledge Management skills and abilitiesExperience supporting senior military or government leadership in a fast-paced, dynamic environment.Strong analytical and communication skills.Ability to work collaboratively across functional areas and with diverse stakeholders.Experience in cyber operations or supporting cyber-related acquisition programs.Familiarity with USCC or similar DoD organizations, such as managing classified knowledge bases or supporting acquisition communications.Security Clearance Requirement:An active Top Secret SCI w/Polygraph security clearance is required for this position.

The Company GitKraken is the developer experience (DevEx) platform of choice for more than 40 million developers and 100,000 organizations globally. Combining built-in AI and powerful workflow orchestration, GitKraken empowers development teams to eliminate unnecessary toil, streamline collaboration, and accelerate productivity. GitKraken’s seamless integrations with leading Git providers, issue tracking tools, and AI solutions make it the most versatile DevEx platform available across desktop, command line, IDE, web, and mobile environments. Discover smarter, faster development at www.gitkraken.com or follow us on LinkedIn. The Role As a Customer Support Engineer I, you will handle technical support across the GitKraken product suite, working directly with customers to diagnose issues, enable better workflows, and advocate for their needs internally. You will also contribute to internal documentation, AI-assisted tooling, and cross-functional projects — making this a role for someone who wants to grow beyond the ticket queue. This role will primarily support GitKraken’s customers in the western half of the Americas and in APAC. We are committed to having an inclusive and authentic work environment where unique perspectives, skills, and backgrounds are celebrated. We work hard to foster diversity in our workplace and encourage people from all backgrounds to apply. Even if you don't meet 100% of the requirements, don't let self-filtering and imposter syndrome get in the way of a great fit. We would love to hear from you! What you'll bring Experience • 3–5 years of Tier 2 or above technical support or help desk experience • Demonstrated ability to reproduce bugs, analyze logs, and document technical findings Technical Skills • Basic familiarity with coding principles and software development concepts • Familiarity with Git concepts and version control workflows • Comfortable working across multiple operating systems (Windows, macOS, Linux) • Working knowledge of AI systems and tools such as Claude, Claude Code, OpenAI, Codex, or similar • Proficient and comfortable using AI for day-to-day tasks Communication & Soft Skills • Exceptional written and verbal communication skills — able to translate complex technical jargon into clear guidance for developers • Strong empathy for frustrated or stuck customers, with the ability to de-escalate and guide to resolution • Collaborative team player with a strong sense of ownership and follow-through Education • Associate's degree or higher in a technology-related field of study, or equivalent practical experience What you'll do Technical Support & Troubleshooting • Respond to technical support requests across the GitKraken product suite. • Reproduce and diagnose bugs, analyze log files, and document findings clearly for engineering teams • Manage escalation pathways and work directly with engineering to resolve complex product issues • Interface with Development and Product teams for incident management, bug reporting, and release readiness Customer Enablement • Help enterprise users optimize their development environments and Git workflows • Translate complex technical concepts into clear, actionable troubleshooting steps for customers of all technical levels • Empathize with frustrated developers and guide them confidently to resolution • Advocate for end-user needs and feedback to internal product and engineering teams Documentation & Knowledge • Author and maintain technical help center documentation for new products, features, and workflows • Test new products and features pre-release, providing structured feedback to product and development teams AI & Internal Tooling • Contribute to AI-assisted system development for internal use across GitKraken teams, including Support and Sales • Utilize AI tools and automation as a standard part of daily workflows • Maintain and contribute to internal code repositories related to support tooling Cross-Functional Collaboration • Collaborate with Marketing and Sales on promotions, customer-facing communications, and other cross-functional initiatives • Participate in team projects that extend beyond traditional support boundaries Bonus Points • Experience with Git hosting services such as GitHub, GitLab, Azure DevOps, Bitbucket, or similar • Familiarity with IDE clients such as VS Code, Cursor, Windsurf, or similar • Understanding of networking principles and cloud technologies (AWS or equivalent) • Bilingual — additional language skills are a strong plus How you'll be rewarded 💵 Excellence — Competitive compensation with annual performance-based pay increases 📩 Trust — Flexible Paid-Time-Off Policy (behaves like Unlimited PTO) 🛫 Travel — Company paid domestic trip after your 1-year anniversary & an international trip every 5 years 🏖 Balance — Paid company holidays with flexibility for additional holidays 💻 Equipment — Top-of-line technology to maximize your productivity 👶 Parent life — Generous paid parental leave 🍎 Health — Health, dental, and vision insurance with competitive employer cost-sharing 🏆 Culture — Great Place to Work Certified 🌵 Headquarters — Modern, high-tech offices designed to maximize productivity in a hybrid environment 📚 Growth — Paid career and personal development, audiobooks, and mentorship 🔮 Future — 401(k) retirement plan plus company matching Location This is a either a remote position in the Americas West or a hybrid position based in Scottsdale, AZ. Equal Employment Opportunity Statement At GitKraken, we believe that diversity among our teammates is critical to our success as a company. GitKraken evaluates all employees and job applicants without regard to race, color, religion, gender (including pregnancy, gender expression, or gender identity), national origin, age, disability status, or any other legally protected class. We recruit, hire, and retain top talent from a diverse candidate pool.