Customer Service Agent

Job Description: One of Coca-Cola's signature traits is its ability to adapt to changing times and markets. Whether introducing new products or rebranding existing ones, Coca-Cola has proven its ability to remain a leader in the soft drink industry • Individuals in the role of Customer Service Agent are paid an hourly compensation of $17.00. • A tremendous benefits package covering healthcare, dental, and vision expenses for employees! • Without the burden of payment, employees feel a greater appreciation for the company, resulting in an overall boost in employee morale and loyalty • 401K plans with employer matching contributions are a win-win scenario as the employee enjoys increased savings and the employer benefits from happier employees • Product Discounts • Much more! As a customer care representative, you will be required to stay up-to-date with the latest information about your company's products and services to ensure that you can answer all customer queries The Customer Care Representative is a valued member of the Business Support Services Team, tasked with providing top-notch customer service to both external and internal customers of Coca-Cola Bottling Company High Country. This is accomplished through the use of extensive knowledge of Company products and programs, as well as the expertise of team members within the Business Support Services Department. In addition, the Customer Care Representative is responsible for dispatching service and sales calls, paging drivers, and answering incoming calls. The major tasks and responsibilities that are expected of the employee for the duration of their employment • Skillfully direct incoming calls to the right person, page when necessary, and redirect to voicemail or email, as needed. • We maintain a comprehensive database of all sales and service calls we receive, which helps us to analyze customer needs and improve our processes. • Keep a check on the time and open and close the windows of the office and lobby as planned. • Offer a cordial greeting to clients and guests, establish their needs, communicate with the right company personnel, and direct the customer/visitor to the appropriate individual, department, or location. • Undertake the responsibility of scanning and processing checks each day. • Streamline processes related to service requests for process equipment, and ensure that equipment is managed effectively on customer accounts. • Process walk-in sales. • Monitor and manage all incoming documents, including letters, mail, and fax messages; ensure timely sorting and delivery to their respective departments. • Prepare outgoing mail for shipment using either USPS, Fed Ex, or our internal mail truck based on the priority of the delivery. • Ensure that all voided invoices and their corresponding voided payments are accounted for and reconciled. • Providing Efficient Purchase Order and Returnable Packaging Support for Operations. • Supervise the delivery of orders to the warehouses throughout the company. • Ensure the availability of office supplies, ink, and business cards for the efficient functioning of Sales Centers. • The job is to coordinate the procurement and allocation of uniforms while following set parameters. • Prepare the donations carefully while complying with the donation protocol to prevent any mistakes. • Indulge in a cup of Armada Coffee, made using the finest beans and crafted with precision to deliver a rich and satisfying experience. • Maintaining the confidentiality of customer information is an essential part of a backup vault teller's responsibilities. • Assist with administrative tasks for various units within the company. • Upholding professionalism and civility is essential when interacting with co-workers, management, and other associates. • Adhere to all rules, regulations, and policies to maintain compliance. • Your safety is paramount; hence, adhere to all safety protocols and use appropriate safety equipment. • Eschew silos and encourage a collaborative environment that empowers employees at all levels to work together for shared goals. Abilities are innate traits that enable individuals to perform duties or tasks. Employers can enhance employee abilities by offering training and development programs. This ensures that employees develop skills, knowledge and abilities to perform their work effectively • Expertise in handling several incoming calls simultaneously is a valuable aptitude for individuals working in the telecommunications industry. • Aptitude in skillfully utilizing a personal computer to accomplish numerous tasks including paging, order entry, word processing, and spreadsheet functions. • Ability to multi-task. • A person who has good adaptability skills can handle unexpected changes in the work environment with little or no difficulty. • Communication competency involves the ability to effectively and simply convey concepts through verbal or written means. • The quality of enthusiasm involves the capacity to bring vitality to all types of activities, whether they are small, short-term responsibilities or larger, more intricate undertakings. • Being dependable means making a concerted effort to show up and be available to both colleagues and management on a regular basis. • Make a personal commitment to safety and security. Adhere to all guidelines and use related equipment and materials properly. • Organizational success relies heavily on an individual's ability to pay close attention to details and manage multiple tasks with ease. • Unwavering confidentiality is expected in this position. • Demonstrating behaviors that are truthful, trustworthy, and respectful is imperative as they reflect the company's commitment to its values. Requirements: Education and Experience: • Obtaining a high school diploma or GED can also provide personal satisfaction and a sense of accomplishment • An individual aspiring to excel in this position must have either a year of customer service experience or a combination of education and practical experience that provides them with the necessary know-how. Training Requirements: • New Hire Orientation • The company's commitment to safety is reflected in the inter-active safety training program, which is designed to be comprehensive and effective in preventing accidents and injuries • The company emphasizes diversity and harassment prevention by offering annual training to its workforce Physical Demands: • Office-based workers spend most of their day sitting in a fixed position while operating a computer. • The job involves utilizing different physical activities such as walking, talking, and listening while manipulating objects manually. In addition to these tasks, visual acuity is required for focusing when using a computer terminal. It is important to regularly evaluate and update PPE to ensure its effectiveness in protecting against new and emerging hazards • None Work Environment: • Warehouse machinery use can be the cause of moderate noise levels within the workplace. • The work schedule varies between 6 am to 7 pm from Monday to Friday, with mandatory lunch breaks and 40 hours of weekly work. Overtime work might be necessary sporadically. The incumbent in this position will be required to perform the duties outlined in this job description, but is not limited to them. Additional job-related responsibilities may be assigned, necessitating a specialized skill set. As an Equal Opportunity Employer, Coca-Cola Bottling Company High Country prioritizes diversity and inclusion in all aspects of their business operations. Salary Description: Start earning $17.00 hourly