Customer Service Representative - FT

About the position We’re hiring immediately! Do you enjoy staying active, working outdoors, and helping people have a great experience—no matter where they’re headed? If you’re adaptable, service-minded, and take pride in helping customers at different moments of their day, join the Avis Budget Group team at our airport locations. This is a dynamic, hands-on role where no two days are the same—and where your flexibility and customer service skills make a real difference. Responsibilities • Assist customers throughout various parts of the rental and return process on our airport lots. • Checking vehicles. • Entering information into a handheld device. • Processing rentals for loyalty customers. • Assisting customers at exit gates. • Checking in vehicles at return. • Provide professional, friendly customer service to help ensure a smooth, efficient, and positive experience for every customer. Requirements • Valid Driver’s License • Basic computer skills (typing, data entry) • Effective verbal communication and customer service skills • A customer-first mindset with a genuine desire to help people and create positive experiences • Strong customer service skills, including professionalism, patience, and clear communication • Willingness to work outdoors and stay active • Flexibility to work all shifts • Must be able to type, sit, stand, walk, or move throughout the rental lot; enter and exit vehicles for prolonged periods; and drive a variety of vehicles • Must be 18 years of age and legally authorized to work in the United States • This position requires regular, on-site presence and cannot be performed remotely Nice-to-haves • 6 months retail or customer service experience in a fast-paced environment is a bonus Benefits • Bi-weekly hourly wage (New York and Puerto Rico: weekly wage) • On-the-job training • Paid time off • Medical, dental and other insurance • Flexible spending account opportunity to contribute up to \$270 as a tax-free benefit for public transportation or parking expenses • Retirement benefits (401k) • Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars