Bilingual Front Desk Patient Coordinator (English/Spanish)

Job Title: Bilingual Front Desk Patient Coordinator (English/Spanish) Location: NOVA Children’s Surgery Center – Fairfax, VA Job Type: Full-time (In-person) Pay: $17.00 – $21.00 per hour At NOVA Children’s Surgery Center, we believe the way a child and their family are welcomed into our center sets the tone for their entire surgical experience. We’re looking for a warm, attentive, and organized Bilingual Front Desk Patient Coordinator (English/Spanish) who can help ensure every family feels heard, understood, and supported throughout their visit. This is more than a receptionist role — it’s the first step in a child’s care journey. You’ll be the reassuring voice on the phone, the calming smile at check-in, and the steady support for families navigating their child’s outpatient procedure. Your bilingual communication skills will play a vital role in creating a positive and inclusive experience for our diverse patient population. How You’ll Make a Difference • Serve as the first point of contact for patients and families, providing a welcoming and professional experience in both English and Spanish. • Answer incoming phone calls and assist patients with scheduling, registration, and general inquiries. • Communicate clearly and compassionately with Spanish-speaking patients and families to ensure understanding and comfort. • Schedule appointments and coordinate with clinical staff to maintain efficient patient flow. • Verify insurance information and collect payments accurately. • Support patient registration and check-in processes. • Maintain accurate electronic health records and patient information. • Assist with billing and insurance-related questions as needed. • Help resolve patient concerns professionally and promptly. • Collaborate with administrative and clinical teams to provide exceptional patient care. Who You Are • Fluent in both English and Spanish (required). • A compassionate communicator who enjoys helping children and families. • Skilled at multitasking while maintaining a friendly and professional demeanor. • Comfortable supporting families who may be feeling anxious or overwhelmed. • Experienced with Microsoft Office and electronic health record systems. • Experienced in customer service, medical reception, dental reception, or a similar front-office role. • Familiarity with medical or dental terminology is preferred. • Committed to patient confidentiality, professionalism, and outstanding service. Requirements • High school diploma or equivalent. • Fluent verbal and written communication skills in English and Spanish. • Minimum of 1 year of customer service or front-office experience. • Strong organizational and time-management skills. • Basic understanding of insurance verification, billing, and front-office procedures. Why This Role Matters When families walk into NOVA Children’s Surgery Center, they may be feeling anxious, overwhelmed, or uncertain. As a bilingual team member, you have the opportunity to help bridge communication gaps and provide reassurance from the moment they arrive. Your ability to connect with families in their preferred language helps build trust, reduce stress, and contribute to a positive healthcare experience. What We Offer • A team rooted in compassion, respect, and family-centered care. • Competitive hourly pay: $17–$21/hour. • Daytime schedule (Monday–Friday, no weekends). • Full benefits package, including: • 401(k) with 2% company match • Health, dental, and vision insurance • Life insurance • Paid time off • Tuition reimbursement • Opportunities for career growth and development Job Type: Full-time Benefits: • 401(k) with 2% match • Paid time off • Tuition reimbursement Work Location: In person Pay: $17.00 - $21.00 per hour Benefits: • 401(k) • 401(k) 2% match • 401(k) matching • Dental insurance • Health insurance • Life insurance • Opportunities for advancement • Paid time off • Tuition reimbursement • Vision insurance Language: • Spanish (Required) Work Location: In person