Bilingual Contact Center Representative (Spanish/English)

Bilingual Contact Center Representative (Spanish/English) Fairfax, VA (On-Site) $23.00/Hour 4-Month Contract with Potential Extension or Permanent Hire Multiple Openings Available Looking for a fast-paced customer service role where you can make an impact? We are seeking bilingual Spanish-speaking Customer Service Representatives to join a high-volume Contact Center supporting one of Northern Virginia's premier financial institutions. This is an excellent opportunity for candidates who enjoy helping people, thrive in a fast-paced environment, and want to build experience within banking and financial services. Schedule • Monday-Friday: 9:30 AM – 6:00 PM (On-Site) • Two Saturdays per month (Remote): 9:00 AM – 1:00 PM • Company-provided laptop for remote Saturday shifts Paid Training • Orientation: July 9 (8:15 AM – 11:00 AM) • Full Training Begins: July 13 What You'll Do • Handle 80+ inbound member calls daily • Answer questions regarding accounts, transactions, and services • Research and resolve member concerns • Process loan payments and assist with loan servicing inquiries • Update member records and documentation • Recommend products and services that fit members' needs • Maintain compliance with financial institution regulations and security procedures What We're Looking For • Fluent in Spanish and English • High School Diploma or GED • Customer service experience required • Contact center or financial institution experience preferred • Strong communication and multitasking abilities • Comfortable working in a fast-paced, high-call-volume environment • Ability to navigate multiple systems simultaneously • Professional, empathetic, and solutions-oriented approach Hiring Requirements • Bilingual Spanish Assessment • Pre-Employment Skills Assessment • Credit Check • Background Check • Fingerprinting Why Apply? • $23.00/hour • Paid training • Valuable financial services experience • Opportunity for long-term employment • Supportive team environment • Growth opportunities within a respected financial institution If you enjoy helping people, can handle a fast-paced environment, and are looking for a career-building opportunity, we'd love to hear from you.