Jira & Confluence Adoption Consultant

We are seeking a Jira & Confluence Adoption Consultant to support a critical rollout across U.S.-based teams. This is a hands-on, functional role focused on driving adoption, supporting users day-to-day, and ensuring teams are effectively utilizing Jira and Confluence. This is not a technical development or Agile coaching role—instead, you’ll act as an embedded consultant and go-to resource, helping teams navigate the tools, resolve issues, and align with best practices. You will work closely with U.S. stakeholders while coordinating with a centralized Atlassian team based in Porto. Key Responsibilities User Support & Adoption • Provide day-to-day support for Jira and Confluence users • Answer functional questions and troubleshoot common issues • Support onboarding by setting up users, permissions, and access • Act as the primary point of contact for tool-related support Tool Configuration & Organization • Assist teams in structuring Jira projects (workflows, boards, configurations) • Organize and maintain Confluence spaces, pages, and documentation • Ensure consistency with established standards and governance practices Project & Portfolio Support (BigPicture) • Partner with Project Managers to support usage of BigPicture, including: • Roadmaps and timelines • Dependencies and milestone tracking • Reporting and dashboards • Ensure data is accurate, structured, and actionable Adoption Monitoring & Enablement • Track adoption and usage across teams • Identify gaps and provide targeted support to improve adoption • Escalate complex issues to the central Atlassian team • Serve as the on-the-ground resource during rollout Communication & Coordination • Act as the liaison between U.S. teams and the global Atlassian team • Share feedback, challenges, and improvement opportunities • Support change management efforts through hands-on guidance Required Skills / Qualifications: 3+ years of hands-on experience with Jira and Confluence 3+ years of experience supporting end users in a functional capacity 3+ years of experience managing user access, permissions, and basic configurations Preferred Skills / Qualifications: • Strong experience setting up projects, workflows, and permissions • Experience helping teams adopt new tools • Basic understanding of Agile (Scrum, Kanban) • Good communication skills • Able to work independently • Experience with Big Picture • Worked in global teams • Experience with PMs or product teams • Atlassian certifications Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.